Currencies, Protected Funds And Account Fees
We hold balances in several currencies, with limits published in GBP, PLN, CHF, HUF, CZK, DKK, CAD and AUD. Your money is kept separate from our own operating funds in dedicated client bank accounts, which are stated to be protected in the event of insolvency, and we secure every transaction with advanced SSL encryption and secure payment systems.
A few conditions are worth knowing before you fund your account. Player-to-player transfers are not allowed, so money can only move between you and us. If your account goes 180 days without a login it is treated as inactive, and a 5 GBP monthly administration fee applies until the balance reaches zero. You can keep an eye on your own ceilings and breaks through our limits and self-exclusion tools.
Deposit refunds are not usually given, but you can request one within 24 hours of the transaction and we respond within 10 business days. A refund is no longer possible once the deposit or its bonus has been used to bet, and any requested identification documents must be supplied within 30 days or the funds are forfeited.